CONTACT
Tel: +1 973-954-1298
E-mail: info@softenhome.com
Address: 120 6TH ST APT 4, SEAL BEACH, CA 90740, United States
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
WATER RESISTANT CUSHIONS: The outdoor-rated cushion covers are PU-coated polyester fabric that is UV-ray, stain, and moisture-resistant and is more substantial than standard polyester.
Modular Design: This outdoor sectional sofa set includes 2 corner chairs, 4 armless chairs, and 1 glass-top coffee table that offer flexibility and many layout combinations. The sectional seats connect to each other with a connector clip so they will not separate. Weight Capacity: 400 lbs.
All-Weather Design: Wicker that is rated at 1500 UV hours, is easy to clean, and extremely resistant to the sun, rain, heat, and cold to not crack, sag, or fade. Also the wicker has been roughened to make it more realistic and close to nature.
Comfortable and Durable: Made with high-quality wicker and rattan, our furniture is built to last and designed for maximum comfort.
Easy Assembly : All necessary tools, hardware, and the instruction manual are included. Easily assembled by one person. The complete set will be delivered to you in 3 boxes and they may arrive at different times.
1. Return & Exchange Validity
Returns and exchanges are accepted within 30 days from the date you receive the product.
2. Exchange Procedure
The exchange process is similar to the return process:
Contact us by email or phone with the same information required for a return.
After approval, return the product to the provided address.
After receipt and verification, we will ship the replacement item within 3 business days.
3. Refund
After the return is confirmed, the refund will be processed within 5 business days and credited back to the original payment method (Visa, MasterCard).
4. Responsibility
We will handle your return or exchange request after receiving and verifying the returned product. Any damage or loss occurring during transportation should be handled in accordance with our Shipping Policy.
1. Shipping Area
Orders are shipped from the United States.
2. Shipping Fees
Order under $99 : shipping fee of $8
Order $99 or above: free shipping
Shipping fees are automatically calculated and displayed on the checkout page based on the total order amount.
3. Processing Time
Order processing generally takes 3 business days (excluding public holidays). This time includes order verification, packaging, and preparation for shipment.
4. Delivery Time
The total delivery time is estimated between 3 and 5 business days (including processing time). The actual time may vary depending on the carrier, weather, public holidays, or other factors beyond our control.