CONTACT
Tel: +1 973-954-1298
E-mail: info@softenhome.com
Address: 501 19th St, Kenova, WV 25530, United States
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
Features:
??1. Made of high quality PE rattan and steel frame, stable, sturdy and durable
??2. It has a long service time, durable in use
??3. The sofa set can meet your family need
??4. Soft cushion ensures comfortable seating experience
??5. Concise design and exquisite workmanship
??6. It can coordinate with any style of decoration
Specifications:
??1. Natural-looking all-weather synthetic PE resin wicker
??2. Color: Brown Wicker and Beige Cushions / Black Wicker and Blue Cushions / Brown Wicker and Lake Blue Cushions
??3. 6-piece sectional sofa with glass-topped coffee table
??4. Sturdy, rust-resistant powder-coated steel frame
??5. Polyester cushion covers available in beige / blue / lake blue, with superior poly-fiber fabric
??6. 5mm thick glass-topped coffee table fits neatly into the sofa cove
??7. 6 clips included to connect pieces
??8. Weight Capacity: 330 lbs for seat, 110 lbs for table
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Disclaimers & Disclosures:
Assembly Required
This product will ship to you in multiple boxes.
1. Return & Exchange Validity
Returns and exchanges are accepted within 30 days from the date you receive the product.
2. Exchange Procedure
The exchange process is similar to the return process:
Contact us by email or phone with the same information required for a return.
After approval, return the product to the provided address.
After receipt and verification, we will ship the replacement item within 3 business days.
3. Refund
After the return is confirmed, the refund will be processed within 5 business days and credited back to the original payment method (Visa, MasterCard).
4. Responsibility
We will handle your return or exchange request after receiving and verifying the returned product. Any damage or loss occurring during transportation should be handled in accordance with our Shipping Policy.
1. Shipping Area
Orders are shipped from the United States.
2. Shipping Fees
Order under $99 : shipping fee of $8
Order $99 or above: free shipping
Shipping fees are automatically calculated and displayed on the checkout page based on the total order amount.
3. Processing Time
Order processing generally takes 3 business days (excluding public holidays). This time includes order verification, packaging, and preparation for shipment.
4. Delivery Time
The total delivery time is estimated between 3 and 5 business days (including processing time). The actual time may vary depending on the carrier, weather, public holidays, or other factors beyond our control.