CONTACT
Tel: +1 973-954-1298
E-mail: info@softenhome.com
Address: 501 19th St, Kenova, WV 25530, United States
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
1. Modern and Stylish Design Combining century modern style with a sleek European aesthetic, this sofa adds a unique decorative charm to your living room, bedroom, or small space.2. Fit for Compact Spaces Designed for apartments, dorms, and home offices, this 2-seater loveseat is ideal for small spaces while maintaining a luxurious and functional vibe.3. Ultimate Comfort and Support Thick cushions and pillows with excellent resilience ensure a comfortable sitting experience, whether you're relaxing for a short break or extended periods.4. Sturdy and Durable Construction Built with a high-quality wood frame, high-elastic S-shaped springs, and 6 solid wood legs, this sofa can support up to 600 pounds, offering exceptional stability and longevity.5. Versatile and Multifunctional Use This loveseat doubles as a comfortable single sofa chair, making it fit for various scenarios, from casual seating to practical use in different rooms.
1. Return & Exchange Validity
Returns and exchanges are accepted within 30 days from the date you receive the product.
2. Exchange Procedure
The exchange process is similar to the return process:
Contact us by email or phone with the same information required for a return.
After approval, return the product to the provided address.
After receipt and verification, we will ship the replacement item within 3 business days.
3. Refund
After the return is confirmed, the refund will be processed within 5 business days and credited back to the original payment method (Visa, MasterCard).
4. Responsibility
We will handle your return or exchange request after receiving and verifying the returned product. Any damage or loss occurring during transportation should be handled in accordance with our Shipping Policy.
1. Shipping Area
Orders are shipped from the United States.
2. Shipping Fees
Order under $99 : shipping fee of $8
Order $99 or above: free shipping
Shipping fees are automatically calculated and displayed on the checkout page based on the total order amount.
3. Processing Time
Order processing generally takes 3 business days (excluding public holidays). This time includes order verification, packaging, and preparation for shipment.
4. Delivery Time
The total delivery time is estimated between 3 and 5 business days (including processing time). The actual time may vary depending on the carrier, weather, public holidays, or other factors beyond our control.