CONTACT
Tel: +1 973-954-1298
E-mail: info@softenhome.com
Address: 501 19th St, Kenova, WV 25530, United States
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
The minimalist sofa series brings a new style, featuring exquisite design and practicality.
The large round tube frame and metal plate seat support structure all showcase its sturdy and durable quality.
Crafted with outdoor PE rattan, its essential features include waterproofing, mold resistance, and handwoven craftsmanship by experienced artisans with over a decade of expertise.
The fabric uses polyester material, with a delicate, soft, durable, and easy-to-clean texture that resists pilling. All fabric covers are removable for washing.
High-resilience foam combined with fully filled large cushions provides a comfortable sitting experience.
The rectangular coffee table comes with 5mm black tempered glass, easy to clean. The bottom storage layer under the glass allows for more storage space, making your home life more worry-free.
1. Return & Exchange Validity
Returns and exchanges are accepted within 30 days from the date you receive the product.
2. Exchange Procedure
The exchange process is similar to the return process:
Contact us by email or phone with the same information required for a return.
After approval, return the product to the provided address.
After receipt and verification, we will ship the replacement item within 3 business days.
3. Refund
After the return is confirmed, the refund will be processed within 5 business days and credited back to the original payment method (Visa, MasterCard).
4. Responsibility
We will handle your return or exchange request after receiving and verifying the returned product. Any damage or loss occurring during transportation should be handled in accordance with our Shipping Policy.
1. Shipping Area
Orders are shipped from the United States.
2. Shipping Fees
Order under $99 : shipping fee of $8
Order $99 or above: free shipping
Shipping fees are automatically calculated and displayed on the checkout page based on the total order amount.
3. Processing Time
Order processing generally takes 3 business days (excluding public holidays). This time includes order verification, packaging, and preparation for shipment.
4. Delivery Time
The total delivery time is estimated between 3 and 5 business days (including processing time). The actual time may vary depending on the carrier, weather, public holidays, or other factors beyond our control.