CONTACT
Tel: +1 973-954-1298
E-mail: info@softenhome.com
Address: 501 19th St, Kenova, WV 25530, United States
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
The whole product is handcrafted with brown PE wicker, which can be used for a long time, the product is processed by multiple techniques to resist corrosion and sunlight and waterproof. The cushion is zippered for easy removal and cleaning, and the filling is polyester + foam. The galvanized steel chain is thickened and reinforced, and the overall load capacity can reach 500 pounds to ensure your safety. Accommodate sturdy and durable, can be used for decorating and filling the space of patio, porch, backyard, balcony, garden, lawn, greenhouse, etc., to create a relaxing and comfortable private space and lifestyle, and at the same time, provide a place for resting, chatting, and partying.
Features:
- Include: Wicker Swing, Pillow x 2, Cushion x1
- Simple and easy to install, instructions and necessary tools included.
- It is recommended that at least 2 adults are required to participate in the assembly activity.
- If you have any questions, please feel free to contact us.
Additions:
- Seat material: polyester & Foam.
- Weight Capacity: 500 lbs(250 lbs/seat).
- Product size: 50 L x 22.4 W x 20.5 H, weight: 32.19 lbs.
1. Return & Exchange Validity
Returns and exchanges are accepted within 30 days from the date you receive the product.
2. Exchange Procedure
The exchange process is similar to the return process:
Contact us by email or phone with the same information required for a return.
After approval, return the product to the provided address.
After receipt and verification, we will ship the replacement item within 3 business days.
3. Refund
After the return is confirmed, the refund will be processed within 5 business days and credited back to the original payment method (Visa, MasterCard).
4. Responsibility
We will handle your return or exchange request after receiving and verifying the returned product. Any damage or loss occurring during transportation should be handled in accordance with our Shipping Policy.
1. Shipping Area
Orders are shipped from the United States.
2. Shipping Fees
Order under $99 : shipping fee of $8
Order $99 or above: free shipping
Shipping fees are automatically calculated and displayed on the checkout page based on the total order amount.
3. Processing Time
Order processing generally takes 3 business days (excluding public holidays). This time includes order verification, packaging, and preparation for shipment.
4. Delivery Time
The total delivery time is estimated between 3 and 5 business days (including processing time). The actual time may vary depending on the carrier, weather, public holidays, or other factors beyond our control.